Quality service makes happy guests and staff

The importance of locating problems before customers find them is something that Lincoln Davis (right), director of quality management, InterContinental Grand Stanford Hong Kong, tells his staff time and again.

Wednesday, 15 August, 2012, 11:15pm

Successful business and quality go together, chairman says

Quality is a characteristic that every company aspires to be associated with, but only the very best are awarded the sought-after Hong Kong Management Association (HKMA) Quality Award.

17 Jul 2012 - 12:00am

Manulife joins staff on journey

Silver award winner Manulife (International) has derived a great deal of pleasure from competing in the HKMA Quality Award 2011, says Michael Huddart, executive vice-president and chief executive officer.

29 Sep 2011 - 12:00am

Retailer seeks quality candidate

A hands-on person with a proven track record in quality assurance is sought to fill a role with a market-leading retail organisation that boasts almost 755 stores in nine countries.

Kingfisher, Europe's largest home improvement retailer, is inviting applicants for the role of quality assurance manager.

19 Apr 2008 - 12:00am

US firm seeks manager for mainland expansion

Clean up your resume and get ready for this job at a company that has plans for major growth in the area of sourcing and manufacturing in the mainland.

Bissell, a long established American-based manufacturer of household cleaning products, is shopping for a quality and sourcing manager to help drive and manage all suppliers and manufacturing partners' quality activities.

26 Jan 2008 - 12:00am

Leaders need appropriate managerial tools for job

Companies specialising in corporate training often point at the benefit of equipping business managers not just in problem solving but also in problem prevention. Here, two training experts offer advice in both areas.

1 Sep 2007 - 12:00am

NGO bronze reflects broad appeal

Quality management is not exclusive to private enterprises as public bodies and non-governmental organisations have demonstrated equal effort and commitment to best practices.

John Chan Cho-chak, chairman of the HKMA Quality Awards organising committee, said quality management worked for public and private sectors, a fact reflected in the scheme's results in recent years.

27 Jun 2007 - 12:00am

Journey to quality is clearly mapped out

The bank's success in management is evident in its business results, with improved financial performance and customer satisfaction

Raising the level of business excellence in a large corporation requires a quality management model that can help boost the standards and capabilities of all staff - from juniors to senior executives.

27 Jun 2007 - 12:00am

10-year checks for old buildings

The government has finalised plans for introducing mandatory inspections on private buildings aged 30 years or more - some of which are showing signs of crumbling - in a bid to improve safety.

The new measures will be presented to lawmakers for discussion next week, a government source has revealed.

19 May 2007 - 12:00am

Manufacturing firm ahead of the game

Productivity and quality

CONTINUOUS improvement in WKK Technology's productivity and quality is due largely to its multipronged strategies in enhancing management and operational efficiency.

6 Feb 2007 - 12:00am


The productivity and quality award spearheaded by the Hong Kong Productivity Council (HKPC) primarily aims to reward companies that have continuously improved productivity and quality and to promote successful practices and strategies in industrial and service performance. HKPC received 22 entries for the award.

28 Feb 2006 - 12:00am

KCRC urged to review rules on train inspections

Expert doubts maintenance guidelines are up to date

The KCRC should implement new inspection procedures for its rolling stock to ensure any new fractured components are detected early, the head of an expert panel investigating the recent spate of cracks in train parts has said.

20 Feb 2006 - 12:00am

Job switch a question of quality

KATHERINE LAU IS a good example of someone who has zigzagged her way up the corporate ladder.

When she joined Fuji Xerox 10 years ago as executive secretary, she did not contemplate another role within the organisation. Four years later, she wanted to develop her career, and through training sessions became interested in quality customer relationship management.

17 Sep 2005 - 12:00am

Gem of a post for quality assurance engineer

A leading international watchmaker with a portfolio of well-known brands is seeking a quality assurance (QA) engineer - jewellery, for its Hong Kong subsidiary, an established trading group dealing with luxury products.

3 Sep 2005 - 12:00am

Good managers vital to success

Stiffer competition is raising the bar on service standards

INTENSE MARKET competition and high customer expectations are forcing Hong Kong organisations to enhance their management strengths.

14 Jul 2005 - 12:00am