The vet's receptionist

Mandy works as a receptionist at a busy vet's office in town. One of her duties is to take bookings from animal owners who want to bring in their pets to see one of the vets. Listen to the four phone conversations she had this morning, then answer the questions.

Tuesday, 7 February, 2012, 12:00am


Client Services Officers Compass Serviced Offices

With two offices opening shortly, the fast expanding Compass Serviced Offices has about 15 active openings, and will be hiring again in the near future.

24 Sep 2011 - 12:00am

Jumpstart Business Centre

Shanghai's latest skyscraper is Wheelock Square, soaring 270 metres high. One of the leading firms to have set up shop here is Jumpstart Business Centre, which provides fully furnished and serviced virtual offices.

16 Jul 2011 - 12:00am

Hotel industry's 'service from the heart' ethos is highly valued

A hotel is often judged by the quality of service provided by its frontline staff.

1 Jul 2011 - 12:00am

Selling Big to China

Selling Big to China by Morry Morgan Wiley, HK$176

21 Nov 2010 - 12:00am

No excuses when technology fails

While the cost savings of serviced offices are known, their potential downside cannot be ignored. For example, when workplace technology goes haywire, will the staff on hand know what to do, calmly, professionally and quickly?

10 May 2010 - 12:00am

Urban Jungle

I am used to all kinds of surprises appearing in my waiting room. While we generally take clients on an appointment-only basis, it is impossible to plan a medical emergency around an appointment book.

20 Feb 2009 - 12:00am

liberal studies

Reading comprehension

Answer the following questions:

1. Who defended the receptionist's reaction?

a. Dr Paul Shea, former president of the Public Doctors' Association

b. Dr Ma Hok-cheung, CEO of Caritas Hospital

c. Mr Yeung, the victim's son

12 Jan 2009 - 12:00am

Wider probe of Caritas death

Inquiry to decide action against hospital staff

An independent inquiry will be held to decide if any disciplinary action should be taken against Caritas Medical Centre staff blamed for a delay in attending to a heart attack victim who collapsed outside the hospital.

3 Jan 2009 - 12:00am

At the reception desk

This week Some useful tips for when you check in to or out of a hotel

The hotel lobby, also known as a foyer, is divided into different areas. We check in and out and ask for general information at the reception counter. Here are some useful expressions

Checking in

11 Dec 2008 - 12:00am

Willing to bend rules for 'tourists'

A team of nine reporters, consisting of three Chinese females, three Chinese males and three white males, carried out the investigation into Kowloon Tong's love hotels.

Each reporter walked into a love hotel with another of the same or opposite sex and asked for a room.

6 Jul 2008 - 12:00am

A warm welcome

When entering an office, our first impressions are gained from the reception area, which is why the location of the receptionist's desk is important. If the desk is aligned with the main entrance, the door will open towards the receptionist, placing the company in a vulnerable position.

19 Aug 2007 - 12:00am

Robber dies after meat cleaver pierces artery

A robber died during a raid on a store in Tsuen Wan when he fell and severed an artery with the meat cleaver he was carrying.

3 Apr 2007 - 12:00am

Vacancies for summer jobs increase by 60pc

The improving economy has boosted the number of summer job vacancies, up 60 per cent over the past two months compared with the same period last year, according to the Labour Department.

7 Jun 2006 - 12:00am

F for 'flipping frustrating'

The Immigration Department's automated voice response system, according to reader Joseph Lo, is so life-like and sophisticated it practically mimics human phone operators and their all-too-common flaws in Hong Kong.

4 Jun 2005 - 12:00am