• Wed
  • Jul 30, 2014
  • Updated: 9:24pm


I can fly - but bring your own mop: Cathay vs British Airways

It's not often you get the chance to compare Cathay Pacific and British Airways head to head, as it were. I have to admit that after years of being bossed about on planes by matronly BA air hostesses I have always preferred Cathay's gentler approach.

Friday, 12 April, 2013, 1:25pm 2 comments

HSBC: The hardly serious banking corporation

It seemed simple. Pop into HSBC on a visit to England – it’s “The world’s local bank,” - and check my account. I poked my HSBC card into the Taunton HSBC ATM and got my balance, but no option for mini-statement to show recent transactions. Inside the helpful branch manager, Ivan, ushered me to a different machine – but still only the balance. The machine offered me cash.

10 Apr 2013 - 1:13pm 4 comments

Help is at hand to keep track of possessions

Owning more than one home stocked with classy stuff - couture clothing, expensive artworks, vintage jewellery - might sound like a dream. But for people who jet between homes, travel a lot or have sizeable collections, keeping track of what is where can be a burden.

5 Dec 2012 - 4:39am

Gratifying work for customer service officers

Many have experienced long queues at banks, leading to a growing number of people resorting to telephone banking.

Derek Lo Chun-shek (below right), a Citibank Citiphone officer, thinks a user-friendly internet banking platform and efficient phone banking, as well as branch services, are key to the future of the financial industry.

2 Mar 2012 - 12:00am

Role demands people skills

As you sit comfortably in a restaurant, enjoying good food and impeccable service, you are likely to be blissfully oblivious to the role of the food and beverage (F&B) service manager, who makes sure that all guests leave with a smile.

23 Jul 2010 - 12:00am

Stand and deliver for supply chain company

UPS is looking for an experienced and patient service provider with strong communication skills

This job is key to the successful running of a supply chain company. Being a service provider is more than just driving around town, it can pave your way to success.

19 Apr 2008 - 12:00am

Added extras become the norm as residents demand more

Gone are the days when property management consisted of little more than providing security, maintenance and cleaning.

Residents and tenants now expect substantially more and leading companies in the sector realise that by offering concierge or convenience services they can upgrade the value of a property and greatly increase the level of customer satisfaction.

27 Jun 2007 - 12:00am

Take action

The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it...

Ho Hee-hwa of Ap Lei Chau wrote to express frustration that Fortress was being unreasonable in refusing to exchange a cordless phone he bought for a more expensive model he was willing to pay extra for.

10 Apr 2006 - 12:00am

Towngas employees let off steam

Employees of internet service access seller iCare, a Towngas subsidiary, on strike at North Point yesterday over statutory holiday compensation. They have threatened to storm Towngas customer service centres following a breakdown in talks with management.

5 Apr 2006 - 12:00am

Watch firm wants a customer service director

If you are comfortable in a multinational environment and aim to join a team of senior management staff, this job could be just what you are looking for.

A fast-growing and well-established company urgently requires a competent candidate to fill the position of Far East customer service director.

16 Apr 2005 - 12:00am