SmarTone fined for service disruption

SmarTone has been fined HK$130,000 by the telecoms watchdog for a service disruption that resulted in thousands of users losing their mobile phone and internet connections for at least four hours earlier this year.

Thursday, 12 July, 2012, 12:00am

'Software bug' caused 2-hour phone blackout

A software bug caused an online mobile services blackout last Friday, affecting up to 50,000 customers of 3Hong Kong, the telecommunications operator told an industry watchdog yesterday.

5 Jul 2012 - 12:00am

'3' mobile users hit by online services blackout

Users of the '3' mobile phone network were left without internet access after technical problems hit the network for three hours yesterday.

Customers across the city were affected from about 11am because the mobile data network software components became destabilished, the firm said.

30 Jun 2012 - 12:00am

SmarTone breakdown still bit of a mystery

The cause of a service breakdown that affected almost a quarter of a million SmarTone subscribers earlier this month has still not been fully established.

28 Apr 2012 - 12:00am

Generator to blame for crash: SmarTone

The breakdown in SmarTone's mobile coverage on Monday was caused by a back-up power generator in Sha Tin restarting itself repeatedly, the telecoms operator said yesterday.

SmarTone, a subsidiary of Sun Hung Kai Properties, is facing a barrage of criticism and a possible fine from telecoms watchdog Ofca after a quarter of its mobile network coverage failed.

13 Apr 2012 - 12:00am

Over-reliance on gadgets exposed

The world got by just fine before mobile phones, but when they crash, as happened with SmarTone's network on Monday, users undergo a predictable pattern of emotions. First they are bewildered, then questioning and, when services remain disrupted, angry.

11 Apr 2012 - 12:00am

Mobile network operator faces breakdown rap

SmarTone is facing a possible fine - and a lambasting online - after failing to alert the Communications Authority and customers about a mobile network failure.

11 Apr 2012 - 12:00am

Glitch cuts off SmarTone'smobile phone service

Thousands of SmarTone mobile phone users were cut off yesterday or experienced problems after a power failure at a switchboard station in Central and Western district.

The problem snowballed after the backup power system also failed after a couple of hours.

10 Apr 2012 - 12:00am

Reputation of corporate award winner tarnished

Sun Hung Kai Properties may be a winner of corporate governance awards but the Independent Commission Against Corruption investigation into its top executives threatens to tarnish its image as one of Hong Kong's best run and most transparent companies.

30 Mar 2012 - 12:00am

SmarTone customers can cancel data plans

Mobile-phone operator SmarTone has bowed to public pressure over its earlier data plan flip-flop by offering customers the chance to rescind newly signed contracts.

The offer applies to those who signed new unlimited data plans between February 2 and 12.

17 Feb 2012 - 12:00am

SmarTone's data flip-flop dials up users' frustration

Dozens of angry and confused smartphone users rang Consumer Council hotlines yesterday after SmarTone reversed its decision to scrap unlimited mobile data plans.

15 Feb 2012 - 12:00am


Show your thanks on your birthday

On your birthday, you may go out and celebrate with your parents and your friends, and they will give presents and cards to you. It's your special day.

However, besides receiving others' love and gifts, have you thought of sending your love and thanks to your parents?

15 Feb 2012 - 12:00am

SmarTone in about-face on plan

One of the city's biggest phone companies has made a pricing U-turn as firms battle to make the best of new rules on unlimited data-use packages.

SmarTone reversed its decision to scrap its unlimited data plan for smartphone users after rivals CSL and 3HK vowed to continue offering unlimited deals despite new rules set by the telecoms watchdog Ofta.

14 Feb 2012 - 12:00am

So long to unlimited phone use

Most mobile service providers stopped offering unlimited data plans to their new smartphone customers yesterday as new rules came into play.

Operators 3HK, SmarTone and PCCW have replaced their unlimited deals with volume-based pricing.

14 Feb 2012 - 12:00am

A new era for mobiles?

HONG KONG - SmarTone and other companies say they will stop offering unlimited data plans to smartphone users after a rule comes into effect today. The move may not impact university students too much. It forces firms to spell out limitations in 'unlimited data plans'.

13 Feb 2012 - 12:00am