• Thu
  • Jul 24, 2014
  • Updated: 6:26am

SmarTone-Vodafone

SmarTone fined for service disruption

SmarTone has been fined HK$130,000 by the telecoms watchdog for a service disruption that resulted in thousands of users losing their mobile phone and internet connections for at least four hours earlier this year.

Thursday, 12 July, 2012, 12:00am

'Software bug' caused 2-hour phone blackout

A software bug caused an online mobile services blackout last Friday, affecting up to 50,000 customers of 3Hong Kong, the telecommunications operator told an industry watchdog yesterday.

5 Jul 2012 - 12:00am

'3' mobile users hit by online services blackout

Users of the '3' mobile phone network were left without internet access after technical problems hit the network for three hours yesterday.

Customers across the city were affected from about 11am because the mobile data network software components became destabilished, the firm said.

30 Jun 2012 - 12:00am

SmarTone breakdown still bit of a mystery

The cause of a service breakdown that affected almost a quarter of a million SmarTone subscribers earlier this month has still not been fully established.

28 Apr 2012 - 12:00am

Generator to blame for crash: SmarTone

The breakdown in SmarTone's mobile coverage on Monday was caused by a back-up power generator in Sha Tin restarting itself repeatedly, the telecoms operator said yesterday.

SmarTone, a subsidiary of Sun Hung Kai Properties, is facing a barrage of criticism and a possible fine from telecoms watchdog Ofca after a quarter of its mobile network coverage failed.

13 Apr 2012 - 12:00am

Over-reliance on gadgets exposed

The world got by just fine before mobile phones, but when they crash, as happened with SmarTone's network on Monday, users undergo a predictable pattern of emotions. First they are bewildered, then questioning and, when services remain disrupted, angry.

11 Apr 2012 - 12:00am

Mobile network operator faces breakdown rap

SmarTone is facing a possible fine - and a lambasting online - after failing to alert the Communications Authority and customers about a mobile network failure.

11 Apr 2012 - 12:00am

Glitch cuts off SmarTone'smobile phone service

Thousands of SmarTone mobile phone users were cut off yesterday or experienced problems after a power failure at a switchboard station in Central and Western district.

The problem snowballed after the backup power system also failed after a couple of hours.

10 Apr 2012 - 12:00am

Reputation of corporate award winner tarnished

Sun Hung Kai Properties may be a winner of corporate governance awards but the Independent Commission Against Corruption investigation into its top executives threatens to tarnish its image as one of Hong Kong's best run and most transparent companies.

30 Mar 2012 - 12:00am

SmarTone customers can cancel data plans

Mobile-phone operator SmarTone has bowed to public pressure over its earlier data plan flip-flop by offering customers the chance to rescind newly signed contracts.

The offer applies to those who signed new unlimited data plans between February 2 and 12.

17 Feb 2012 - 12:00am

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