Before Hong Kong's telecom market liberalisation began in 1995, regulating communications was simple.Saturday, 25 February, 2012, 12:00am
A code of practice giving some customers of phone companies and internet service providers a cooling-off period after signing a contract has come into force, but has been criticised as too narrow in scope.13 Jul 2011 - 12:00am
The Office of the Telecommunications Authority has recommended a series of measures to tackle the problem of unexpectedly high mobile phone bills that demand astronomical amounts in service fees.11 Aug 2010 - 12:00am
Customers unhappy with their telecoms operator may in future be able to settle contractual disputes through an independent body.
This is the favoured option put forward in a paper released yesterday by the Office of the Telecommunications Authority as it launched a three-month consultation. Ofta said it did not think self-regulation would work.9 Jun 2010 - 12:00am
Telecoms watchdog Ofta yesterday ordered outlawed Citizens' Radio to stop broadcasting after the Civil Aviation Department said the station's signals were interfering with its communication channel. The department made a complaint on Monday and it is believed that the interference came from transmitting equipment in an industrial building in Chai Wan.24 Mar 2010 - 12:00am
Not one telecoms operator has offered to adopt a new voluntary guideline that proposes a seven-day cooling-off period to allow consumers to cancel contracts.
The Office of the Telecommunications Authority, which issued the code last week, said it might consider a mandatory code if the number of complaints remained high.10 Feb 2010 - 12:00am
The Office of the Telecommunications Authority (Ofta) yesterday began a public consultation that could pave the way for PCCW to adjust certain fees charged to other operators for connecting to its fixed-line network.
The interconnection tariffs PCCW can charge are governed by Special Condition 3.4, contained in its fixed-carrier licence.5 Dec 2009 - 12:00am
Lawmakers have attacked the government for not banning telephone marketing calls despite hearing that four out of five recipients said such calls caused inconvenience.10 Nov 2009 - 12:00am
The Office of the Telecommunications Authority (Ofta) has fined SmarTone Mobile Communications for trying to deceive CSL subscribers into switching service providers.24 Oct 2009 - 12:00am
Cross-border commerce between Hong Kong and Guangdong will go telephonic after October 1, when the city's pre-paid calling card suppliers will be allowed to sell their products and services in the neighbouring province.24 Sep 2009 - 12:00am