Telecommunications in Hong Kong

OFTA calls for variety

Before Hong Kong's telecom market liberalisation began in 1995, regulating communications was simple.

Saturday, 25 February, 2012, 12:00am

Code for phone firms in effect

A code of practice giving some customers of phone companies and internet service providers a cooling-off period after signing a contract has come into force, but has been criticised as too narrow in scope.

13 Jul 2011 - 12:00am

Ofta tells mobile firms how to keep bills down

The Office of the Telecommunications Authority has recommended a series of measures to tackle the problem of unexpectedly high mobile phone bills that demand astronomical amounts in service fees.

11 Aug 2010 - 12:00am

Ofta takes harder line on telecoms disputes

Customers unhappy with their telecoms operator may in future be able to settle contractual disputes through an independent body.

This is the favoured option put forward in a paper released yesterday by the Office of the Telecommunications Authority as it launched a three-month consultation. Ofta said it did not think self-regulation would work.

9 Jun 2010 - 12:00am

Ofta tells Citizens' Radio to switch off

Telecoms watchdog Ofta yesterday ordered outlawed Citizens' Radio to stop broadcasting after the Civil Aviation Department said the station's signals were interfering with its communication channel. The department made a complaint on Monday and it is believed that the interference came from transmitting equipment in an industrial building in Chai Wan.

24 Mar 2010 - 12:00am

Telecoms firms shun new voluntary code

Not one telecoms operator has offered to adopt a new voluntary guideline that proposes a seven-day cooling-off period to allow consumers to cancel contracts.

The Office of the Telecommunications Authority, which issued the code last week, said it might consider a mandatory code if the number of complaints remained high.

10 Feb 2010 - 12:00am

Ofta starts interconnection tariff review

The Office of the Telecommunications Authority (Ofta) yesterday began a public consultation that could pave the way for PCCW to adjust certain fees charged to other operators for connecting to its fixed-line network.

The interconnection tariffs PCCW can charge are governed by Special Condition 3.4, contained in its fixed-carrier licence.

5 Dec 2009 - 12:00am

Ban urged against unpopular cold calls

Lawmakers have attacked the government for not banning telephone marketing calls despite hearing that four out of five recipients said such calls caused inconvenience.

10 Nov 2009 - 12:00am

SmarTone fined for misleading customers

The Office of the Telecommunications Authority (Ofta) has fined SmarTone Mobile Communications for trying to deceive CSL subscribers into switching service providers.

24 Oct 2009 - 12:00am

HK phone cards to be sold in Guangdong

Cross-border commerce between Hong Kong and Guangdong will go telephonic after October 1, when the city's pre-paid calling card suppliers will be allowed to sell their products and services in the neighbouring province.

24 Sep 2009 - 12:00am

Ofta gets 128 complaints about calls

Telecoms watchdog Ofta has received 128 complaints about telemarketing calls as of last month, since the Unsolicited Electronic Messages Ordinance was introduced in late 2007. Acting Secretary for Commerce and Economic Development Greg So Kam-leung said no investigations had been made because such calls were outside the scope of the ordinance.

25 Jun 2009 - 12:00am

Citizens' Radio interfering with aircraft, watchdog says

The telecommunications watchdog has warned outlawed Citizens' Radio to cease using its transmitter following a complaint from the Civil Aviation Department about interference to air-ground communication channels last month.

4 Sep 2008 - 12:00am

CSL, Hutchison seek to block fee increase

Two mobile-telephone operators, including a unit of Hutchison Whampoa, have filed court documents to quash a controversial 25 per cent rise in connection fees charged by fixed-line rival PCCW.

26 Aug 2008 - 12:00am

PCCW to raise fees for interconnection calls

PCCW, Hong Kong's biggest telephone company, will raise its charge for connecting calls between fixed-line and mobile-phone users by 25 per cent from next month.

PCCW will increase the interconnection charge to 5.45 HK cents per minute from 4.36 HK cents, according to the Office of the Telecommunications Authority, the industry regulator.

24 May 2008 - 12:00am

Citizens' Radio faces new probe

The telecoms watchdog launched an investigation into unlicensed broadcaster Citizens' Radio after it went on air again yesterday.

The Office of the Telecommunications Authority (Ofta) said yesterday it had initiated the investigation after detecting an unlicensed radio transmission between 2.30pm and 4pm on 102.8 MHz, the channel used by Citizens' Radio.

19 May 2008 - 12:00am