• Thu
  • Oct 2, 2014
  • Updated: 4:14am

Telephony

Phone politeness

If we are chatting to our friends on the telephone then our tone is likely to be very relaxed. We will still have to be careful what we say so that we don't accidentally offend people.

Wednesday, 17 August, 2011, 12:00am

Phone politeness

If we are chatting to our friends on the telephone then our tone is likely to be very relaxed. We will still have to be careful what we say so that we don't accidentally offend people.

17 Aug 2011 - 12:00am

Telephone practice makes perfect

For those with phone phobia, e-mails are a blessing and the voice is only used for more pressing matters. Thankfully, serviced office providers are not about to become complacent when it comes to the all-important spoken word.

12 Apr 2010 - 12:00am

Telemarketers to police themselves

Four out of five recipients regard them as a nuisance but the government has decided not to legislate against telephone marketing calls, opting instead for a voluntary code of practice.

4 Nov 2009 - 12:00am

Telephones

Far voice

We are so used to having telephones, most of us never think about them. But the first sentence said on a telephone did not happen until 130 years ago. The sentence was, 'Mr Watson, come here, I want to see you'. The year was 1876.

18 Mar 2009 - 12:00am

Taking and leaving messages

This week Learn to be polite when you are taking or leaving messages

Taking messages over the phone can seem quite daunting. Those 'While You Were Out' message pads are very useful. They can help to take clear messages for people. Let's look at the following examples.

While You Were Out ...

23 Oct 2008 - 12:00am

Automated bookings spark rise in no-shows

The Hospital Authority is looking for ways to cut down the no-show rate at public clinics, which has risen from 2 per cent to about 10 per cent since an automatic phone booking system was introduced in October 2006.

2 Oct 2008 - 12:00am

Bureaucratic timidity leaves spammer in the works for mobile users

THERE IS MORE trouble brewing for PCCW than just a political spat about how its controlling shareholder, Richard Li Tzar-kai, is divesting his shares.

18 Jul 2006 - 12:00am

120 years on ... the telephone rings out loudly

Anyone who lived in the mainland more than 20 years ago would remember how a private telephone line was considered a prized possession and a status symbol - even in the biggest cities.

System capacity was so limited that numbers had to be, like many other things at the time, rationed among neighbourhoods or company compounds.

5 Sep 2005 - 12:00am

Mission controller for small businesses

If any doubt remained that voice-over-internet protocol (VoIP) is fast gaining momentum in Asia, Nortel Networks put that to rest last week with the launch in Hong Kong of its Business Communications Manager 50 system for small enterprises.

28 Jun 2005 - 12:00am

Watchdog sees surge in 'junk phone call' complaints

The number of people saying they are fed up with sales pitches almost doubles

Phone users are being inundated with promotional calls from telecommunications companies, with complaints about unwanted sales pitches almost doubling.

14 Sep 2004 - 12:00am

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