Travel Agency

Ctrip poised to report record 2013 earnings

Chinese tourists on a beach in Bali, Indonesia. Rapid growth in mainland outbound travel boosted Ctrip's earnings. Photo: Bloomberg International, the mainland's biggest online travel agency, is expected to post solid earnings for the quarter to December on the back of strong demand from outbound travellers and an increase in bookings made throu

Wednesday, 12 February, 2014, 3:03am

Travellers left high and dry as Smart Holiday closes

Travellers left high and dry as Smart Holiday closes

Travel agency Smart Holiday closed its branches across the city yesterday after its licence was cancelled, leaving 1,900 travellers out of pocket.

9 Jan 2013 - 5:17am 1 comment

Great expectations

As the travel market becomes more sophisticated, there is a growing demand for products targeted at experienced travellers, especially retirees.

In Hong Kong, luxury travel generally refers to premium trips with personalised itineraries.

15 Aug 2012 - 11:08pm

Choose your route: agent versus the net

With so many options available to travellers, is there really any need for travel agents anymore?

25 Jun 2012 - 12:00am

Travel firm investors told to boost funds

The Tourism Commission has ordered shareholders in a tour agency run by a high-profile travel industry figure to fulfil their promise to inject funds into the company after its mainland business partners accused it of failing to pay a HK$900,000 debt.

1 Jun 2012 - 12:00am

Competition intensifies

Hongkongers like travelling and, despite the growth of online bookings, several regional travel agencies have set up shop in the city to tap into the potential of the retail market.

Flight Centre of Australia opened its first local retail shop near Central.

Called a Flight Centre superstore, the outlet combines two teams of leisure travel consultants.

21 Mar 2012 - 12:00am

Over 100 tour agencies found breaking the rules

The number of inbound tour agencies found breaking the rules nearly doubled last year after a watchdog stepped up efforts to curb practices such as forced shopping.

The Travel Industry Council brought in 10 new rules for agencies and tour guides last February.

20 Jan 2012 - 12:00am

Money no object as travellers spread wings

Many travel-hungry Hongkongers want to flee as far as possible from the city during the Lunar New Year holiday, with cost no problem.

Employees who have Saturdays and Sundays off can enjoy a nine-day break - from January 21 to 29 - by applying for two days' annual leave on top of the three-day public holiday.

5 Jan 2012 - 12:00am

Tourism reform: money well spent

Hong Kong prides itself as a wonderful travel destination that offers world-class tourist attractions, a wide range of international cuisine and value-for-money shopping. But this fine reputation is under threat from bad publicity over the frequent abuse of mainland tour groups. Despite the tourism industry's repeated reforms the quality of its services still leaves a lot to be desired.

28 Dec 2011 - 12:00am

Mainland site plans US listing to raise profile, a mainland online travel information provider, plans to list in the United States next year to raise funds for future acquisitions and raise its profile among the mainland's growing numbers of leisure travellers.

19 Sep 2011 - 12:00am

Chaos after tour firm collapse

Tourists left in limbo when a travel agency folded were told yesterday they could either join another agency without paying extra charges or start reclaiming their tour fees.

Travellers had a confusing weekend after the closure of Ideal Holiday.

16 Aug 2011 - 12:00am

Anger after agency tries to reopen

The Travel Industry Council reacted angrily yesterday after an agency that closed down on Saturday sought approval to reopen for business.

The council said Ideal Holiday was confusing customers, and could be breaking the law in addition to breaching the industry's code of practice if it accepted new clients.

15 Aug 2011 - 12:00am

Agencies cut refunds on cancelled holiday tours

Holidaymakers booked on group tours that are cancelled due to emergencies will no longer be compensated for airfares and other travel costs, unless the transport operators agree to pay up.

This follows heavy losses suffered by Hong Kong travel agencies as a result of riots in Egypt. Major airlines refused to provide any refunds and tour operators lost HK$2 million.

3 Jun 2011 - 12:00am

Career express at AmEx

Working for the Membership Travel Services (MTS) of American Express (AmEx) is more of an adventure with plenty to learn each day. The department, which offers 24/7 exclusive concierge service all year round, is recruiting eight premium travel and lifestyle executives for their day and after-hours teams.

3 Jun 2011 - 12:00am

Bickering continues over refunds for tours to Japan

Tours to Japan from Hong Kong have been cancelled, but insurance companies have been slow to refund holidaymakers in full.

That is because the tours were scratched when the government issued only a red alert for outbound travel to all of Japan, said Joseph Tung Yao-chung, executive director of the Travel Industry Council

18 Mar 2011 - 12:00am