Travel Agents

Culture vultures swoop

Travel agents are rolling out a variety of itineraries to tap into the fast-growing segment of study tours.

Demand has increased for study tours, particularly those to experience different cultures.

Wednesday, 6 June, 2012, 12:00am

Travel agents won't cut prices if levy suspended

Even though the Travel Industry Compensation Fund Management Board suggested yesterday that travel agents' contributions to the fund be suspended, agents are unlikely to cut tour prices.

In a public consultation document released yesterday, the board suggested that travel agents should stop paying the levy whenever the fund's balance exceeded HK$500 million.

14 Mar 2009 - 12:00am

Agents' tour fare levy may be halved

A public consultation is to be launched on a proposal to halve temporarily the 0.3 per cent tour fare levy on travel agents, a source in the industry says.

13 Mar 2009 - 12:00am

Travel agents may reject credit cards

Travel agents may resort to rejecting credit cards should banks continue to take months to settle customers' card transactions, the Travel Industry Council has said.

30 Oct 2008 - 12:00am

Kickbacks not so tempting now

Travel agents are less tempted by kickbacks because the rebates offered by shops have dropped by more than 10 per cent since an honest shopping and tour campaign was launched last year, travel experts said.

25 Apr 2008 - 12:00am

Go-ahead for agents to bring in group tours

Final approval has been given to the first batch of Hong Kong travel agents to run group tours to the city and Macau from Guangdong province.

The move is being viewed as a first step for agents outside the mainland to enter the lucrative outbound tourist market across the border.

3 Mar 2008 - 12:00am

Travel agents' internet services fail customers

Travel agents have been told they have much room for improvement in their online services after a survey in which only half responded to email inquiries and 95 per cent were found to provide no self-help services for customers on their websites.

The industry replied that most customers used the telephone rather than the internet to make inquiries.

28 Sep 2007 - 12:00am

In Brief

Pick your travel agents carefully, mainland visitors urged

6 Aug 2007 - 12:00am

600 Guilin tour guides held after protest over pay

More than 600 tour guides from the Guangxi tourism destination of Guilin have been detained for demonstrating to demand government help to improve their working conditions.

31 Jul 2007 - 12:00am

Travel agents in no hurry to set up across the border

Local travel agents are lukewarm about starting business on their own across the border although the rules for them to set up independent outlets have been relaxed for more than a year.

Joseph Tung Yao-chung, executive director of the Travel Industry Council, attributed the industry's unenthusiastic response to restrictions in the mainland market.

26 Feb 2007 - 12:00am

Just the ticket?

Paper air tickets are going to be phased out by the end of next year when Hong Kong travel agents will issue only electronic e-tickets, which can be sent to you by e-mail. What do you think of this move? Share your views

24 Dec 2006 - 12:00am

Dismantling a public shame

A passionate funding fight brought caged men some comfort with their own flats

For many years a seemingly intractable social problem was how to house the elderly poor.

It was a horrendous challenge, highlighted by the plight of lonely old men living out their last days in iron mesh boxes, crammed dozens to a room in rotting tenements.

16 Sep 2004 - 12:00am

Relief for Loan Guarantee Scheme borrowers

Updated at 6.50pm: The Government announced on Friday it would relax requirements for the Loan Guarantee Scheme from June 16 due to the severe Acute Respiratory Syndrome (Sars) outbreak.

13 Jun 2003 - 12:00am

Exposure of bad travel firms urged

The names of travel agents who attract more than 50 complaints on any single issue should be publicised to protect holidaymakers, the Hong Kong Association for Tourists' Rights suggested yesterday. More than 1,000 holidaymakers have had Lunar New Year trips cancelled after agents tried to substitute costly alternatives at the last minute.

6 Feb 1999 - 12:00am

New Year travellers protected

Travel agents must give customers a fortnight's notice if they cancel package tours over the Lunar New Year.

Otherwise they might have to pay extra compensation.

The new measures follow passengers' complaints that some agents had not given them enough time to make alternative plans when holidays were cancelled last year.

13 Jan 1999 - 12:00am