• Mon
  • Sep 22, 2014
  • Updated: 3:13pm


Apple learns a lesson in China

Volkswagen recently responded to an accusation on a CCTV consumer rights programme that it sold cars with faulty gearboxes by promptly recalling nearly 400,000 vehicles. On the same show Apple was criticised for having inferior after-sales service for Chinese customers. If it had followed the VW example and acted on the complaints instead of being defensive, it would have spared itself attacks from the state, climaxing in accusations in People's Daily of dishonesty, greed and arrogance. Now it has apologised and doubled the warranty for Chinese customers to two years.

Thursday, 4 April, 2013, 5:41am 3 comments

China state media attacks on Apple inspire apology

After the successful launches of the iPhone, iPad and iTunes, Apple this week responded to weeks of Chinese criticism with an ignominious new product: the iKowtow.

3 Apr 2013 - 5:14am

Apple's apology to customers reflects importance of China market

Two weeks after CCTV, the national television station, criticised Apple's after-sales service, followed by other state-controlled media, the US firm posted an apology on its website on Monday and said it would double the warranty for Chinese consumers to two years, which is what mainland law requires.

3 Apr 2013 - 10:07am 1 comment

Apple apologises to Chinese customers in row over warranty

Computer maker Apple has bowed to media pressure on the mainland - a major market for its products - and agreed to extend its warranty for its Chinese consumers. The move came after People's Daily, the Communist Party's official mouthpiece, denounced the US company as "dishonest, greedy and arrogant" and urged people to "strike away" its "unparalleled arrogance".

2 Apr 2013 - 4:17am 4 comments

Vehicle value-adding tactics

If you're planning to buy a new car, you'll have to face the fact that, once the warranty has expired, the value is going to drop significantly when you put it on the market, unless it's a highly sought-after ultra-luxury model.

13 Jun 2011 - 12:00am

Computer heal thyself

A couple of years ago, I got to know Ken in Xiamen very well. Ken was the technician on the end of a tortuous hotline for an American personal computer manufacturer and the only person in the company who was in any way helpful through 18 months of frustration, when almost every element of my new PC - except the mouse - failed.

21 Sep 2008 - 12:00am

Miracle life repair

Deal of the year: a brand-new, happy life in just three and a half days with a lifetime warranty. Cost: $7,000 plus.

Too good to miss? Alas, you have already if you're not one of the 150 Hong Kongers jetting off to Singapore today for a seminar hosted by American motivational guru Anthony Robbins (left).

11 Oct 2002 - 12:00am

Buying a second-hand boat

Repairs: Even if a second-hand boat saves some cash and might come better equipped than a brand-new model, there may be added expenses in repairs and upgrades.

Track record: Although the second-hand boat's warranty is not valid for long, it will have a proven performance and reliability track record that can be checked out through repair shops.

19 Aug 2001 - 12:00am

Builder pledges three-year no-leak warranty

Hsin Chong Construction will provide a three-year no-leakage warranty for all new design-and-build contracts to boost its share of the sector.

The company will guarantee no leaks in windows, external walls, roofs, pipes and the like for contracts in which it controls the design, specification, selection of materials and construction procedures.

4 May 2001 - 12:00am

No-refund policy wrong

In September 1998 I purchased Philips' latest Nino palm-size PC. I have had nothing but trouble with this product. Philips took it back for a service and found there was nothing wrong with the product. However, I am still having the same problems I experienced in November. I then asked for a refund as I felt that the PC was unreliable.

27 Mar 1999 - 12:00am