
Ride-hailing drivers in China are finally getting paid for returning lost items
Didi Chuxing introduces a new measure as it tries to shake off last year’s crisis
It’s understandable that frantic riders would want their belongings returned as soon as possible. But doing so would also take away precious work time from drivers. So starting this week, Didi is requiring riders to compensate their drivers for delivering their lost items.
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It’s one of a series of new rules Didi has launched over the past year after it was plunged into a crisis. Two of its carpool drivers were found to have raped and killed two female passengers. It drew widespread outrage and government scrutiny.
Didi posted its draft policy on lost items on Weibo last month to solicit comments before putting it in place this week. And it looks like most users are supportive.
Some people said they were already happy to tip drivers for returning lost items before the policy came into place.
As Didi tries to earn back the trust of its users, there’s no shortage of newcomers vying to challenge the market leader’s dominance.
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For more insights into China tech, sign up for our tech newsletters, subscribe to our Inside China Tech podcast, and download the comprehensive 2019 China Internet Report. Also roam China Tech City, an award-winning interactive digital map at our sister site Abacus.
