In the competitive leasing market for grade-A office buildings in Shanghai, developers provide more than world-class specifications and facilities, prestige and premier location to woo leading multinational corporations and domestic enterprises. Projects acclaimed for their architectural aesthetics, such as Wheelock Square and Shanghai International Commerce Centre (ICC), both in the city's leading business hub, Puxi, complement office facilities with premium concierge services. These buildings have integrated eco-friendly features which help tenants save on energy consumption and contribute to a greener working environment. Developed by Shanghai Wheelock Square Development, Wheelock Square has unveiled integrated 'butler-type' services for tenants. Deputy general manager of centre management at Wheelock Square, Edwin Liu, says the introduction of hotel-style concierge services reflects a new trend. 'Location and a developer's brand name are important references for prospective tenants in selecting office buildings, but the trend indicates that soon it will be the services available that help seal the deal,' he says. 'Quality services significantly boost tenants' confidence and peace of mind.' Wheelock Square has also established a new concierge department and doorman service. 'The results suggest that our new services have been very well received in the market,' Liu says. 'Occupancy is now close to 90 per cent, with limited vacancy on the high-level floors.' Wheelock Square has simplified communications between tenants and its service department, provided by about 30 dedicated 'butlers'. Tenants deal directly with their assigned butlers, who provide them with custom-made services. The new concierge services encompass doormen on duty at the main entrance, a car-rental service, 24-hour duty managers to take care of emergencies and complaints. Other services include equipment and supply available to enhance the experience of tenants, such as bathrooms with showers for office personnel, and services from flight bookings to hotel reservations and a limousine service. 'All the concierge team, from management to supervisors, have a wealth of experience within the five-star hotel industry,' Liu says. 'They are fluent in Putonghua, Cantonese, Hokkien, English and Japanese.' Concierge staff are expected to answer phone calls within three rings. When a vehicle stops at the entrance, a doorman must open the door within five seconds. The team also offers restaurant recommendations and sightseeing-tour-reservation services. Shanghai ICC is among the first office projects in Shanghai to receive gold certification as part of the Leadership in Energy and Environmental Design (LEED) programme, awarded in recognition of environmental preservation and eco-friendly design. This green consciousness integrated into the design of the Shanghai ICC is among the project's top draws for multinational companies. 'Shanghai ICC is proud to provide an environment that helps major [multinationals] reduce their carbon footprint and fulfil their sustainability commitments,' says Rick Man, commercial leasing director of Sun Hung Kai Properties China, which developed Shanghai ICC. 'The Shanghai ICC provides the perfect mix for Fortune 500 and other corporations that respect the environment.' A green design approach has been adopted for Shanghai ICC, which helps tenants save on their utility bills. The main design features comply with Shanghai's energy-efficient objectives. They include ultra-large windows to maximise sunlight, energy-efficient LED displays on the exterior walls, ultraviolet ray-resistant windows to save energy for air-conditioning, water-recycling tanks, and plenty of bicycle parking spaces at a nearby subway station. Designed to enhance its surrounding cityscape, the green concept has been extended to the exteriors. According to the architectural firm Benoy, the podium provides a large roof garden featuring a 'sunken' and a 'winter' garden. These lead down to the 'Fifth Avenue', beneath which there are links to the retail basement levels and access to the new MTR station. An extensive eco-friendly environment is next to the greenery of Xiangyang Park. A green belt runs between Nanchang and Xiang Yangnan roads. The green spaces at entrances and on the roof complement the design, adding life to the development and providing attractive public spaces. Another 'green-focused' feature is the elevated approach road that leads individuals to the main entrance of the office towers on the second floor in the lush greenery, away from the busy traffic on Middle Huaihai Road. Shanghai ICC features two office towers, providing 120,000 square metres of office space. Tower one was completed in April last year. Expected to offer office space soon, tower two has a gross floor area of about 60,000 square metres.