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How to complain and get results

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Why you can trust SCMP
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Few things in life are more frustrating than the feeling of being fleeced by a financial services company.

Whether you think you have been mis-sold a financial product, or are not happy with an insurance settlement, the complaints process can be long and bureaucratic, and consumers can easily feel the odds are stacked against them.

But you can improve your odds if you understand the system. So, Money Post has assembled a guide for complaints and grievances.

First - know this: regulators will not consider a complaint until you have discussed the problem with the company in question.

All banks have a complaints officer. Their names and contact addresses can be found on the Monetary Authority's (HKMA) website, under the section on consumer information.

If you are unhappy with the response from your bank, you have two options: take your complaint to the regulator or ask for mediation.

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