Shopping centres and Hong Kong are almost synonymous. Malls have long been a part of city life, so to meet the sophisticated needs of shoppers, property managers need to be responsible and proactive when serving clients. 'I handle different requests and complaints from shoppers and tenants. My job is to maintain a comfortable shopping and business environment for them,' says Judith Luk, estate manager at Perfect World, which manages The One shopping mall in Tsim Sha Tsui. A property manager's duties include monitoring the performance of cleaning services and staff (pictured), lighting and air-con, as well as assisting in promotional events at the mall and tackling shop-leasing issues. 'Because the [mall] is open to the public and not confined to residents, our services are more sophisticated.' Luk has worked in the field for over 10 years. 'Hard work, a willingness to learn and a passion for the job are the keys to success.' Property managers work regular office hours, but are required to be on standby when special events are held at the mall or in case of emergency. Property-management personnel must have a degree in housing management or in a related discipline. 'I think there will continue to be huge demand for property-management professionals. If you are a responsible person who loves working with people, it is certainly a rewarding career to consider,' Luk says.