Bytecraft delivers reliable local technical service

Technical service response time is critical in ensuring business continuity. Bytecraft Systems fulfils its promise of promptly addressing customer concerns to avoid service disruptions and revenue losses.

A subsidiary of the Tatts Group, Bytecraft delivers end-to-end technical support services to the gaming, wagering, lottery, retail, information technology and banking industries. The company provides hardware repair and support services for customer-facing electro-mechanical equipment and back-end servers.

Bytecraft's swift and dependable service has made it the leading technical support provider to IBM Australia's global technology services division. "Consistently delivering on contracted service level agreements sets us apart from competitors who are unable to provide consistency of service," says Kevin Szekely, Bytecraft's CEO.

Given Bytecraft's solid track record of service excellence, IBM is encouraging the company to expand its business to Southeast Asia. Bytecraft is discussing with IBM's Hong Kong office its ability to provide a service delivery platform for IBM's Asian clients.

The company efficiently oversees all service-based activities through its proprietary software, BSuite. This web-based, real-time and online service management system directs all service calls to a central database. Receiving the data on personal digital assistants, Bytecraft's 1,500 technicians and agents around Australia can promptly respond to service calls.

With more Asian brands selling products to Australia, local technical support, warranty or distribution agency services are needed for seamless transitions. Bytecraft can provide reliable local service, reducing freight costs and time delays.