FOLLOWING complaints against them from some merchants, the management of Times Square has released a statement in which a number of other tenants express support for them and for the effectiveness of the complex as a retail centre. According to a release by Times Square Estates, managers of the mega shopping centre and entertainment complex in Causeway Bay, a number of their tenants have been able to buck the downward trend in the retail shopping sector and are flourishing, thanks to being located in Times Square. In the release, the deputy director for sales and marketing for Broadway Photo Supply, Danny Sto said: 'Even in today's soft retail market, the turnover at our Times Square store still exceeds our sales forecast.' 'The Times Square store has been one of the top performers of all our Broadway outlets,' he said. Director of retail operations for Hong Kong and China for Marks & Spencer, Colin Buchanan said: 'Our Times Square store has been experiencing a year-on-year increase in sales turnover which is very positive.' General manager of the Heichinrou Restaurant, Billy Cheong, said business at his restaurant was better than expected. However, a spokesman for the irate retailers, who all are located in the basement section of Times Square, described the press release as 'a lot of nonsense.' Jane Dykes, general manager of the Body Shop, said she and 10 other retailers have been asking Times Square management to improve signage, improve mall promotions and reduce their rent because of the fall off in business. Ms Dykes said a meeting was to be held tomorrow with the company's public relations firm which was to present them with a promotions campaign. Ms Dykes said the poor sales were partly because no one knew the basement was part of Times Square.