ON July 24, passengers boarded the 1pm ferry bound for Tuen Mun.
We sat with no air-conditioning for some 20 minutes during which time one fairly senior Hong Kong Ferry Company employee entered the wheelhouse and then left. Not a word of apology or explanation was forthcoming.
Several teenage girls were by now becoming distressed and uncomfortable. When the ferry eventually left the air-conditioning was hardly effective.
This is, I realise, a trivial matter, but it would take so little effort on the part of the Hong Kong Ferry Company to make sure its employees showed some consideration for their passengers by at least keeping them informed.
Of course breakdowns happen, but how they are handled by the staff is another matter. The ferry company should follow the excellent examples set by the KCR and MTR corporations.
GEOFFREY M. HIGGINS Yuen Long
