LAST week, Hongkong Telecom director of Multimedia Services, Dr William Lo, said the hardware and technical support team for its Interactive Multimedia Service (IMS) would be announced 'within the next couple of days'. This caused some confusion in the audience. Telecom had scheduled a press conference the same afternoon at which chief executive Linus Cheung and Dr Lo were to have announced the contract winners. Some last-minute hitch had caused the event to be cancelled, reporters who turned up for the afternoon event were told. Another press conference has been scheduled for next Tuesday. Dr Lo said Telecom had learned a lot since the project began in 1994. 'The industry has come a long way since we started with IBM.'