THERE have been a number of articles and letters in the South China Morning Post, regarding our air-conditioned bus service.
We would like to take this opportunity to furnish our passengers with a clear picture on the development and the future plans of our air-conditioned bus service.
The introduction of air-conditioned buses is one of KMB's service enhancements in answer to meeting passengers' demands for the provision of a more comfortable bus service.
To obtain feedback from passengers regarding our air-conditioned services, we have conducted two large-scale surveys.
Research findings indicate passengers' strong preferences for air-conditioned services and most passengers perceived that the quality of an air-conditioned bus service is much higher than that of a conventional bus service in terms of cleanliness and comfort level.
Furthermore, comfort is the most important service attribute in the opinion of passengers with regard to an air-conditioned bus service.