MOBIL has pulled off a hat trick in ISO certification in Hong Kong with its latest award - an ISO 9002 certificate for its Tsing Yi complex. Its third award complements other certifications picked up for service stations in June this year (ISO 9001) and lubricant operations last December (ISO 9002). The award for service stations is believed to be a world first. The latest award is for fuels, chemicals and liquified petroleum at its ultra-modern Tsing Yi plant. All Mobil's Hong Kong operations are now covered by a certified quality management system. The Mobil corporation has been encouraging its companies to obtain ISO since 1991. However, the Hong Kong operation was obliged to wait until it had settled into the Tsing Yi complex in August 1993 before it could begin tackling the task. The terminal deals with fuels, LPG and chemicals. In fact, a steering committee decided to try to obtain ISO 9002 for all three at once. Mobil quality training adviser Chiu Kim-ho said he had noticed a difference in the attitude of staff between each of the ISO programmes. 'When we were trying for ISO 9001 for the lubricants, I had to drive the staff hard and push them to get things done,' he said. 'They were doubtful that they could achieve the goal. 'During the service station programme, there was more confidence that we could obtain certification and staff willingly followed everything they were told. 'By the time we were into the last programme, we had already built up an ISO culture in the staff and they were chasing me to get things done. They were doing things on their own initiative, not because the management wanted it.' To maintain the certification, Mr Chiu is training a new team each time to undertake the internal audit before the Hong Kong Quality Assurance Agency carries out its periodic checks to see that standards are being maintained. 'We want everyone to be experienced, so we use an external professional quality auditor to train the team,' he said. 'We have about 60 people trained as auditors.' Despite the hard work to obtain the certifications, Mr Chiu stressed that the day-to-day operations had barely changed, the most significant changes being the way records were kept. Now it has achieved ISO 9000, Mobil has joined the Hong Kong Productivity Council's ISO 14000 pilot programme and will be ready for environmental certification next year when standards are published.