HEWLETT Packard Hong Kong ran a successful Christmas campaign in which it offered gift coupons on the purchase of printers. It is a pity it failed to honour its commitment. On December 30 I visited Star Computer City, one of the few designated collection points for the gift coupon only to be told no more were available. I asked the manager to endorse my redemption coupon with this fact as the deadline for claims was December 31. Immediately after the New Year, I faxed Hewlett Packard with details about the lack of gift coupons and asked for a gift coupon or at least an address to send the original documentation to. As I have received no reply, I am forced to assume that customer relations have a low priority at Hewlett Packard Hong Kong. D. TALBOT Kowloon
