IN the aftermath of the Lan Kwai Fong tragedy, I support the views of Ephraem P. Tsui (South China Morning Post, January 8) that listening is a powerful tool in helping a person who has been involved in a traumatic experience to come to terms with their feelings.

The Samaritans, whose primary aim is to help the suicidal and despairing run a 24-hour confidential hotline service, manned mainly by English speaking volunteers, although Cantonese speakers are also available at certain times of the day. The telephone number is 834 3333.

ROSEMARY BIRCH Director Samaritans (English Speaking Service)