Travel to exotic locations is a big dream for many people. Some people take that a step further and seek work in the hospitality industry, either at a hotel or resort in a far away location. Combining the two together is the ultimate dream come true. To be able to see London or Paris and not have to fret about money is an ideal situation. Obviously, careers in hospitality covers more than just the tourism industry; many people also find jobs at amusement parks, hotels, or at a five-star restaurants. Maybe you are a chef or bartender and love the industry so much that you want to become skilled in hospitality management to take your career to the next level. While some may think that careers in hospitality management require no more than an outgoing personality, there are certain skills hospitality professionals must possess.

1. Learn to connect. The biggest reward for those working in hospitality management is making a customer’s day. Being able to give your customers the ultimate experience, whether they eat in your restaurant or stay at your hotel, matters. The same connection  and relationship building skills must also be employed with your colleagues and employees as camaraderie builds trust and loyalty.

2. Know how to multi-task. Working in hospitality means being creative, by thinking around problems that arise (because they do) and juggling multiple issues at once. Take into consideration that no two problems will be alike; it could be soothing an angry customer or completing piles of accounting paperwork, so having a strong ability to size up situations and responding in a timely, yet professional manner, is a must.

3. Be tech-savvy. Technology is a major factor in the hospitality management these days. From travel websites to online restaurant reviews to apps that reveal local hot spots, connected travelers are changing the way the travel industry operates so It’s important to feel comfortable, as well as be knowledgeable with the latest technology.