THERE'S a world of difference between the slick advertising and the rude reality of Cathay Pacific. Cathay has shown a total incapability to deal with the current emergency and I give my full support to the strike action taken by the airline's cabin attendants. How can one expect good work from anyone who is not given a fair pay deal for a tough job well done? Only if Cathay Pacific heeds to the just demands of its crew can the airline recover some of its qualities of years past and approach the hollow statements in its advertising. LUKAS SCHWARZACHER Pokfulam