A world-travelling Kiwi, Ian Craig, was pleased to receive a long-distance call from Hong Kong. 'I'd been to Hong Kong several times on business and I liked it,' Mr Craig, recently appointed chief executive and general manager of Hong Kong-based CargoNet, said. 'I was at the end phase of a project, so I decided to take the chance.' He joined CargoNet, a trade-related electronic service provider, as director of business development last December. When CargoNet chief executive officer Lloyd Sanford returned to the United States after completing the first phase of implementing the company's system, Mr Craig took over. 'Mr Craig's appointment marks the beginning of the second phase of development for CargoNet,' Richard Pearson, CargoNet chairman and deputy managing director, said. Mr Craig is more prosaic in his approach. He said he enjoyed his job because it was constantly changing. 'You get up in the morning and look in the mirror and say, 'Okay, what's today',' he said. He left New Zealand at the age of 19 to work for a large computer company in England. He started out as a hardware engineer, moved into support and then to software. 'In the old days hardware and software were pretty aligned,' Mr Craig said. 'You had to understand the software to know how to change the hardware, so it was an easy transition.' He moved into project management, introducing first-time use in new software to corporations. He was working on key accounts, consulting corporations around the world to see how to better customise products for each company, when he got the call to Hong Kong. Mr Craig said he has always seen messaging as a core element to business enterprise, and believes the use of electronic data interchange will continue to see rapid growth. 'I think you will see more and more real time,' he said. 'There will also be a greater emphasis on feedback . . . that is the reward you give the shipper for being the first part of the process. Everyone is interested in speeding up transfer time. 'Internet and intranets are both going to have a big impact, but one ought not underestimate the complexity of clients and how they trade today.' He said CargoNet was watching these trends closely.