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Welcome to the disposable office era

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Why you can trust SCMP
SCMP Reporter

Ten months ago, Jon Wilson of Capital Enterprises bought a Hewlett-Packard DeskJet 600 printer for $2,600.

A few days ago, he received a letter.

'Dear Customer, Our record indicates that the warranty coverage of your HP equipment will be expired on 08 November 96,' it said. 'We are pleased to forward our contractual hardware support service information for your consideration.' Below was a coupon which said: 'I would like to join the following hardware support scheme and agree to pay the following annual support charge.

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'HK$4,493 per year including labour and parts.' Jon naturally assumed this was a mistake.

How could a maintenance contract for a $2,600 piece of equipment cost $4,493 a year? He telephoned the company.

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There was no mistake. He was given a lot of blather about ongoing new product releases necessitating engineers needing continual training and so on.

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