THE battle-worn management team that masterminded the operation to keep Cathay Pacific up and running during the flight attendants' strike is taking a critical look at how it performed.
While the airline planners surprised themselves by how well they managed to keep passengers flying, there were some useful lessons they learned - and some things they probably would have done differently.
They admitted it was chaotic at Kai Tak Airport during the first few days of the 17-day strike, but said matters quickly began to improve once a better system for communicating with disrupted passengers was brought in.
Mr John Slossar, Cathay's general manager-elect for airline planning, said: ''Looking after our passengers during that period was our most important task.
''On the first couple of days we were concentrating on just getting people to their destinations, but as the strike went on we were more concerned with getting people there close to the time they had expected.'' Full-page daily newspaper advertisements and radio broadcasts giving travellers details of rescheduled flights, which were brought in during the strike, relieved passenger congestion at the airport.
The management team thought its public relations was not up to scratch during the first couple of days of the walkout, but that it had improved.
