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SCMP Reporter

We refer to the letter regarding our Bank Smart counter service, from 'Name and Address Supplied' (South China Morning Post, March 12).

  We apologise to your correspondent (our customer) for the inconvenience caused at our Kwun Tong branch. We aim to provide priority service to our Bank Smart account holders, and our Bank Smart counters only serve other customers when the counters are free.

  We would like to assure the customer that we are continuously looking into ways to further enhance our services.

  CECILIA KO Manager, Media and Investor Relations Corporate Communications Department Hang Seng Bank 



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Hang Seng Bank

Very sorry