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Guide to what it all means

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Why you can trust SCMP
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ISO 9000 is the latest buzzword. Everybody seems to be talking about it but how many know what it really means? The ISO 9000 series of standards was established 10 years ago.

Internationally recognised, it helps companies establish, document and maintain an effective QS which demonstrates to their customers that they are committed to quality and that they are able to meet their quality needs.

Despite the fact that the guidelines were designed to be flexible, they could not be applied to every situation. Along came ISO 9001, ISO 9002 and ISO 9003.

Here is an abbreviated guide.

Terminology: ISO 8402, the vocabulary of QM and QA.

Quality systems: ISO 9001, QA model for design, development, production, installation and serving; ISO 9002, QA model for production, installation and servicing; ISO 9003, QA model for final inspection and test.

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