I am sorry that the writer (name and address supplied) of a letter complaining about Cathay Pacific's baggage handling procedures did not provide mor details about the incident (Cathay stingy over luggage delay, South China Morning Post, January 13). We do make every effort to ensure that all passengers' baggage is delivered to their detinations promptly. Regrettably, a small percentage of the 15 million pieces of checked baggage we handle annually are delayed or damaged due to operational difficulties. According to the letter, the writer had already been duly compensated for the inconvenience caused. However, it appears that our handling and the compensation offered were not able to meet his/her expectations. We would definitely like to get a better understanding of the case and advise the writer to contact our Customer Relations Department on 2747-5563, so that our customer service representative can offer further assistance. C. F Kwan Manager, Corporated Communications
