So the Consumer Council has no effective power to control or take action against rogue retailers (South China Morning Post, April 9). That is scandalous. Hong Kong deserves to lose its tourists to more honest locations elsewhere. I for one made the mistake of buying a camera in Tsim Sha Tsui. The camera, a Fujifilm DS-7, worked, but the software for it - essential for a digital camera that loads into a computer - did not. It turned out to be a Japanese version. When I took it back to the shop they agreed to replace it with the English software. The replacement turns out to be a copydisc of the real software for an Olympus C-2 OW95E. They obviously thought that I was a tourist and would not find out until I had returned overseas - when it would be too late. Incidentally, in trying to obtain the genuine software I have found Fujifilm to be of zero help in rectifying the situation. It's a white list, not a blacklist, that Hong Kong needs. A copy of the white list should be handed out to every incoming passenger and to all residents of Hong Kong. NAME AND ADDRESS SUPPLIED
