Hundreds of hotel workers have been sacked since the tourism downturn began to bite, but even those who still have jobs are feeling the pinch. 'Five or six years ago, we had many long-term customers,' said a middle-aged cleaner at the Regent who has worked there for more than seven years. 'Most of them were businessmen or Japanese tourists. They would return on a regular basis and each time they left an envelope of tips for us. 'Things were easier back then because we were familiar with the guests. We knew their habits and served them well.' A cleaning woman in her 40s at the Kowloon Shangri-La said she did not fear for her job but had noticed there seemed to be fewer people at the hotel than before. 'I don't know if they will start sacking people soon but I do notice that the hotel is quieter than usual. This hotel once was bustling with guests. Now it's relatively quiet.'