LET'S start with another story from the new airport. We are pleased to report a tale of heroism on a crowded escalator. A reader, who prefers to remain anonymous, rang to complain about the escalator running from the arrival gates to the people-mover two floors below. Modestly, he failed to mention his own act of gallantry until later in the story. Coming off a packed plane, he found himself entering the terminal with the collected payload of three or four other large jets, all disembarking at neighbouring gates and converging on a single escalator. In uncrowded conditions, it might be safe to suspend an escalator in mid-air with only a waist-high glass panel between passengers and a nine-metre drop. In that crowd, however, our reader found himself in danger of being pushed over the edge. Meanwhile, two very small children, separated from their mother in the maelstrom, were being squashed against the side. 'They were in total panic. They were crying. I pushed forward and picked them up,' said our reader. 'It was so crowded even when we got to the bottom, it took several minutes to find their mother.' But the point he wanted to make was about planning. No one seemed to have planned for crowds. We put this to Airport Authority spokesman, Chris Donnolley. He saw there might be a problem, 'if lots of planes arrive at the same time', and agreed that this might happen pretty frequently. But maybe 1,000 passengers at a time had not been 'taken into account'. 'This definitely calls for better crowd marshalling,' he said, instantly coming up with a plan. 'I'll put this to our people. We should have some of our staff stationed at the top to control the crowd. There's no need for all those people to head for the escalator all at one time.' A second escalator might help, too. Meanwhile, we will make do with heroic passengers. Secretary for Information Technology and Broadcasting Kwong Ki-chi threw away his glasses after laser surgery to correct his eyesight. Now, we hear that Legco President Rita Fan Hsu Lai-tai has followed suit this week with an operation to correct a problem retina. Secretary for Education and Manpower Joseph Wong Wing-ping blamed oversight when Mrs Fan ruled that legislator Leung Yiu-chung's private member's bill making Sino-Japanese War Victory Day a holiday had no charging effect. At least he will not be able to accuse her of short-sightedness. That should be cured now. It is not only in the medical field that little things keep going wrong for the Hospital Authority. Even its information hotlines fail to inspire confidence. One Post reader was infuriated and baffled after trying more than a dozen times to get information in English from the feedback hotline on 2882-4866. Each time he got through, he was told by an automated voice to press '7' for English. Then another automated voice speaking Cantonese would come through followed by a bleep. We checked. The recorded message, for those who could understand it, said: '. . . convenient to answer your call. Please leave a message after the signal.' Yes, the message was partly cut off as well. At least it was not a limb.