United Parcel Service (UPS) has added a further level of high security to its Internet document delivery service with the introduction of the UPS OnLine Dossier. The insured service, which was approved for use locally by the Government last month, is targeting users who need to send highly confidential documents such as legal briefs, insurance papers or patient information. It is the second part of the company's UPS Document Exchange service introduced worldwide on June 15. The first part, the UPS OnLine Courier, involved what the company described as 'an open architecture solution' which provided additional security measures for sending e-mail. Unlike the OnLine Courier service which only required the sender to have the UPS software (the receiver only needed web ac cess and e-mail), the OnLine Dossier service requires both the sender and the receiver to have the UPS software to provide security which no one could penetrate. The dossier service also has insurance coverage of up to US$100,000, applicable to business loss should the e-package be damaged or compromised in transit. Jerome Fontaine, UPS strategic planning and electronic commerce manager for Asia-Pacific, compared the company's role in the process as the transportation firm moving the e-parcel from A to B. However, the company did not know what is inside the parcel. He said the necessary software was available free of charge and was downloadable from www.ups.com or at www.exchange.ups.com 'What we are is the tunnel be tween A and B - the tunnel rotates via our hub in the United States. We do the necessary verifications and authorisations before delivering the document to the right person's mail box,' Mr Fontaine said. 'Why we needed approval [from governments] is the dossier is using the highest level of encryption available outside the US. This is achieved by using a 128-bit encryption [key]. 'Normally, we could not export a key that is more than 128- bit but, thanks to our alliance with several leading electronic commerce providers, we managed to get the approval of the US Department of Commerce to export that key.' The technology UPS uses is a triple encryption system. First it takes the text, software, video or audio tape and encrypts it with a 40-bit key. It then puts everything in a wrapper encrypted at 128 bits, providing maximum security for everything sent over the Internet. Mr Fontaine said the most important element of any electronic dossier service was good security and it had to have proof of delivery and tracking capabilities. He said the dossier service was inexpensive. It was on a pay- per-use basis at less than US$30 per transaction. 'This is the most advanced technology available for e-mail security. If you need to know where your e-mail or e-parcel is at any time, you just go to the web site and click on your ID tracking number [each document has an ID tracking number] and you can see exactly where the document is and who has read it and what date and time,' Mr Fontaine said. 'With the UPS OnLine Dossier and UPS OnLine Courier services, we are able to give a person extra security in an Internet environment,' he said.