I refer to the complaints from your correspondent 'Name and Address Supplied', headlined, 'Airport such a disappointment' (South China Morning Post, October 16).
It is true that many of Sir Norman Foster's architectural features in the passenger terminal are similar to those at Stansted Airport. That is a good airport terminal, and so, we believe, is ours.
Your correspondent is partially correct to say that the moving walkways go in only one direction.
They do so in the relatively short distances along the north, south, and southwest concourses (the 'arms' and 'leg' of the Y-shaped building). We are considering putting in an adjacent return walkway in the latter. However, moving walkways run in both directions along the length of the building in the central concourse, which is by far the longest and busiest part of the departures level.
I am not sure how your correspondent has contrived to miss the automated people mover (APM). The escalators leading down to the APM platform are strategically located at the junction of the east hall (where most of the shops are) and the central concourse. Very large signs, which carry the symbol of a train, clearly indicate that passengers heading for gates 33 to 80 should ride the escalators down to the APM.
Your writer asked how many public levels there are in the building. There are two levels for departures: the upper is for baggage check-in and the lower is the boarding gate level.