The public can expect broader smiles from police officers, with 'customer culture' to be introduced to all stations. This includes installation of touch-screen computers in the reports room and refurbishing of all 54 stations to make them more user-friendly over the next three years. The move follows a pilot scheme in North Point which the Government said had received good public support. 'It is planned to extend the initiative so that the public will benefit from the changes in culture, processes and service attitude in the force,' the Security Bureau told legislators in a paper yesterday. Officers would also be trained to 'meet different customer needs'.
