Five special awards were included in the HKRMA challenge in recognition of individual aspects of exemplary service. Law Siu-kwong of Wellcome demonstrated that even supermarket sales staff can find time to attend to customers and collected the High Potential prize for staff with under two years service. Duty Free Shoppers' Mandy Chung's suggested motto for the award scheme, 'A parting smile today is a welcoming smile tomorrow', so impressed the judges they not only voted her the Best Service Motto award winner but immediately adopted it for next year's event. Poon Sau-fong, of Tse Sui Luen Jewellery, won the prize for On-the-Job Performance, decided during the scheme's mystery shopper programme. Ellis Chek Kim-keung of Fortress won the Professionalism prize for product knowledge. Eric Fung of Giordano won the Service Informationprize.