First-class infrastructure is key to the success of every economy. Postal service is one of the important elements of that infrastructure.
Hongkong Post has earned a reputation for providing postal services which are on time, reliable, convenient and value-for-money. All the staff at Hongkong Post - the management, supervisors and frontline staff - should be praised for their dedication and commitment to service excellence.
It is Hongkong Post's vision to be recognised as an outstanding service organisation. It is also one of the major goals of other government departments.
Hong Kong is a cosmopolitan city. The customers we serve include those from the local community as well as those from overseas countries.
They are of various cultures and we need to understand and sat isfy their different needs. Meeting and exceeding customers' expectations will be crucial to the success of Hong Kong.
This is not the only aspect we need to fo cus on. We need to place an emphasis on continuous invest ment in technology with a view to enhanc ing efficiency in ser vice delivery.
