Less than 30 per cent of people surveyed feel the new airport is managed to global standards. Although the facilities at Chek Lap Kok won high marks, Airport Authority management fared poorly in the first comprehensive customer survey released yesterday. Only 29 per cent of people interviewed in the Airport Consultative Committee study thought the management reached international standards. Forty-two per cent said otherwise, while the rest had no opinion. But facilities were rated as world class by 67 per cent of the 2,000-plus respondents surveyed by the Hong Kong University social science research centre at the end of October. Up to 46 per cent of respondents said they were not proud of having a new airport. Billy Lam Chung-lun, the authority chief executive, said the poor rating was probably due to problems surrounding the opening. 'We will do everything we can to address the areas which are identified as being less than satisfactory,' he said. He said some airport services had surpassed international standards, with 90 per cent of passengers completing check-in within 20 minutes.