We've heard of being responsive to your customers, but someone at ESPN Star Sports seems to have been taking responsiveness to a whole new level. Reader Andy Statham sent a note to the network earlier this month to tell it how much he was enjoying its coverage of the Asian Games football tournament. The response he got, in an e-mail from the company, we cannot even begin to print in a family newspaper. Let's just say it included just about every four-letter word in the English language, and descriptions of various vulgar and intimate acts. Gee. We wonder what would have been said if he'd been critical? Yesterday, Lai See asked ESPN Star Sports corporate communications manager Nilima Bhat if responses like this were a regular occurrence at the company. Thankfully, it seems not. She described the affair as a nasty prank. 'There seems to have been a misuse of our e-mail account and our staff will be looking into this unfortunate situation,' she said. The e-mail account from which the reply was sent would be closed with immediate effect, she added. Mr Statham will no doubt be relieved to hear it. The various Christmas bashes around town are proving excellent opportunities to pick up confidential corporate information. Reader Tony Giles tells us that Cigna Insurance revealed plenty at a Christmas do at the Lucky House Seafood Restaurant in Quarry Bay on Friday evening. While Mr Giles and his family dined quietly, a loud public address system made it impossible not to keep up to speed with events at Cigna. At one stage, an announcer boisterously revealed that all business units in the company had posted excellent results during the year. He also said words to the effect that fat salary increases could be expected soon. He told staff he was only able to make these announcements because someone called 'H.I.' was absent. Oops: hope we haven't given too much away. This is a community service announcement for the festive season. Desperately trying to recover from a heavy schedule of party-going, Lai See was privileged to be given an age-old recipe for a lethally effective, dual-purpose silly season cure over the weekend. We woke up feeling, shall we say, under par one morning, but this special recipe helped to transform the day into a delight. Not only does it cure hangovers, but it puts the kiss of death on colds as well. The recipe is Scotch whisky, hot water, cardamom, cinnamon, honey, lemon and ginger. The secret is to make sure you include a very heavy dose of ginger. A sure-fire way to knock the silly season blues for six! Get with it, CNN. We called up the CNN 'financial network' website yesterday afternoon to see if it had its information about Hong Kong's bus and airport transportation more up-to-date. In yesterday's paper, we showed the information to be well and truly past its expiry date, with airport buses from Tsim Sha Tsui costing $12.50 and Kai Tak still being spoken about in the present tense. Despite our helpful hints to CNN, nothing has yet been updated. CNN may be able to deliver up-to-the-second briefings on US air strikes in Iraq. In other news zones, it seems, it's sadly lacking. Further evidence is emerging that PLA public relations is not a contradiction in terms. For the first time, we have received PLA Christmas cards, featuring a photo of the Hong Kong skyline and Victoria Harbour on the cover. The PLA's local base, the soon-to-be-renamed Prince of Wales barracks, are at the centre of the snap. But there is one feature of the card that's slightly incongruous. Its feature picture makes both our rubbish-filled harbour and our smog-filled sky look a pristine shade of blue. Clearly, the PLA wants to show Hong Kong in its best possible light. The usual ridiculous Internet rumours have been spreading around the world on the Bill Clinton/Monica Lewinsky affair. The latest far-fetched gossip going around is that - we kid you not - Ms Lewinsky is actually a spy working on behalf of Mossad or some other intelligence outfit. Remarkable stuff. Perhaps given this latest rumour, Ms Lewinsky could make a new James Bond-style movie based on her White House spying activities. The title of the flick? What about The Fly Who Loved Me?