Scores of New Year holidaymakers were left stranded yesterday when a travel agency closed after taking thousands of dollars from customers. Police were called to the Nathan Road, Tsim Sha Tsui, office of All Win Sing Travel to deal with an angry crowd which had gone to collect tickets and found the shop doors chained shut. They had paid for trips and were due to leave in the next couple of days. The industry's watchdog said it might be too late to arrange another holiday. 'They must have taken millions,' said engineer Malcolm O'Neill, who had been due to leave for a sailing trip in Phuket today with six colleagues. Together, his party had paid about $30,000. Mr O'Neill said he became suspicious when he called to check his booking with Thai Airways and was told there was no seat in his name. Mike Barker, who was to have taken his family and a friend to Thailand today, said: 'All they've done is written a receipt and taken the money.' The last member of his party had handed over the money at lunchtime on Tuesday. Several customers said they had booked with All Win Sing because the company said it had vacancies, while other agents said flights or hotels were fully booked. One customer, who was booking a flight to Singapore, said: 'Every other agency told me there were no seats available on the flights I wanted. But when I rang this agency, they said straightaway they could book it for me.' The Travel Industry Council, which accepted All Win Sing as a member in April, said it had received about 40 complaints by 4pm. Executive director Joseph Tung Yao-chung said the council had been trying to find owner Kong Koon-hong. 'His wife always claims he is out,' he said. The council has been looking into All Win Sing's operations for about a week, since a passenger complained a booking had not been confirmed. 'They've been putting a lot of money in their franking machine, which is quite peculiar because of the size of the agent. It's just a small agent,' Mr Tung said. Asked whether all passengers involved would eventually get a refund, he said: 'I don't think I can guarantee that.' But those with properly franked receipts could claim up to 90 per cent of the fares paid from the Travel Industry Compensation Fund. Anyone who had dealt with the agency was urged to register with the council on 2807 1199. Financially-troubled travel operator Hong Kong Four Seas Tours was suspended from the council yesterday until April 13.