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SCMP Reporter

I would like to thank Divina P. Miller for sharing her views with us in a letter headlined 'Chilly trains' which appeared in these columns on April 21.

 A few escalators are turned off during off-peak hours to save energy. We however will ensure that there is always an alternative one available for passengers.

 The temperature inside KCR train compartments is pre-set in the depot before the trains enter into service.

 For summer, the temperature is set at 22 to 24 degrees Celsius while for winter, the temperature is set at 20 to 22 degrees.

 The choice of temperature has taken into consideration the maximum loading of a train in peak hours, the temperature in the open area in different seasons and the preference of the majority of passengers.

 We believe that the feeling of being too hot or too cold is very personal.

 While some passengers like Ms Miller consider our trains too cold, there are other passengers who say that our trains do not provide enough air-conditioning.

 Also, if the train is a bit cold in non-peak hours, it will be just right during the peak hours.

 In the refurbished trains, the newly added linear fans in the ceiling and the elimination of gangway doors between train compartments have improved the circulation of cool air.

 Some passengers might feel cooler because of the improved circulation even though the temperature remains unchanged.

 Let me assure readers that we will review the temperature set inside train compartments from time to time and make sure that the pre-set temperature suits the majority of our passengers.

 TRACY LAI Public Affairs Manager - East Rail Kowloon-Canton Railway Corporation 



Cool air circulation improved on KCR trains