Internet users bombarded by junk e-mail will be soon able to seek redress from their service providers.
A code of practice will be set up before the end of the year to guide providers, the Privacy Commission announced yesterday.
Providers would be asked to monitor firms with a bad track record of sending junk e-mails and cancel their accounts, said Privacy Commissioner Stephen Lau Ka-men.
'Under the code there will be a complaint mechanism whereby users of the Internet who feel their privacy is being infringed upon or feel that they are being harassed by unsolicited e-mails, can seek redress,' said Mr Lau.
Providers would help subscribers track down the source of the mail and, if required, stop the delivery.
The code, agreed between providers' representatives and the Government, will also allow for liaison with overseas providers through which such mail is sent. 'There will be an understanding on how to deal with these culprits,' said Mr Lau.