We refer to 'Morning broadcasts too loud' (letter, October 28) and thank Desmond Lee for sharing his concerns. The broadcasts aim to provide a value-added service to customers with weather, traffic and news updates, as well as music and entertainment programming. To ensure passenger comfort, the volume is set at a level which is comfortable for listening. Installation of speakers is carefully designed so that they are evenly distributed throughout the bus compartment. There is no speaker in the bus captain's cabin. Our engineers have checked all Route 273A buses and adjusted the volume to a more comfortable level so that passengers who prefer to rest during the journey can relax. We will continue to pay close attention to broadcasting systems. JENNIFER WONG Corporate Affairs Manager