We were sorry to see the letter from Sandra Cheng regarding the Ripley's Believe It or Not! Museum at the Peak Tower (Sunday Morning Post, November 14). Ms Cheng wrote about a surprise experience involving a display called the Tipping Bridge. Ms Cheng felt that Ripley's was supposed to provide exhibits about bizarre events and people. While the museum still features many of these types of displays, the Ripley company has worked hard to improve and modernise the displays. With words like 'experience economy' and 'immersive environments' used in the entertainment field, it is important for all attractions to become more interactive and fun. The Tipping Bridge is typical of more modern attractions. The movement is physically very small and therefore safe, but the experience is memorable. Ripley's will host over 10 million people at its attractions in the coming year. We apologise if one of our guests received a different experience than the one they thought they were purchasing, but we are proud of the attraction at the Peak and are happy to be able to bring a modern, high-quality family attraction to Hong Kong. If Ms Cheng contacts the museum manager, we will be happy to give her a refund. JOHN CORCORAN Franchise Operations Vice President Ripley Entertainment Inc.
