I refer to your editorial of December 24 headlined, 'Store wars'.
The picture you paint of tiny, overcrowded supermarkets belongs increasingly to Hong Kong's past, at least as far as ParknShop is concerned.
Over the last three years we have opened 24 superstores. These are large, spacious, easy-to-shop-in stores with extensive ranges of local and international foods and customer service standards approaching the best in the world.
These include features like baby changing rooms, customer information desks, carry-to-car service and many others.
Customer satisfaction with our superstores is at levels that any retailer anywhere in the world would envy.
I say this not as an opinion, but as a matter of fact, based on the regular independent surveys of customer satisfaction that we commission.
