Accounting firm PricewaterhouseCoopers (PWC) has launched 'Operational Resilience' which aims to prevent disruptions in high-availability environments, such as customer-service at a bank or cybermall.
'Operational Resilience' was introduced after a PWC survey in the United States found most business operations were not resilient enough.
Nearly one in 10 technology-dependent businesses suffered a serious operational breakdown last year that threatened its ability to function, according to the survey.
Andrew Watkins, PWC's Global Risk Management Solutions partner, said while the survey was an American one, the picture was no different for companies in Asia.
'There have been enough examples of Asian companies experiencing significant disruption due to the failure of key technologies to see that companies in Hong Kong are not immune to these problems,' Mr Watkins said.
'The initial problems at Chek Lap Kok in 1998 and the computer glitches at the New Territories border crossing last summer serve to illustrate how bad it can get when organisations are not geared up to respond when technical problems undermine the quality of their customer service.' PWC's approach is to improve resilience in all aspects of a business, and the firm will work with its clients to establish a 24-hour-a-day, seven-day-a-week operation with backup services in the event of a failure.