Bravo to Cable & Wireless HKT. First, because its telephone rates were so expensive, other companies came on the market charging less.
At that time HKT lost a lot of customers, but it focused on other services. Now, if you want to know an overseas number you have to pay the outrageous amount of $12 per inquiry, but you still must be registered with HKT, otherwise you have to pay in advance. Telephone information is a public service. It is unbelievable that only one company has this service and can charge so much.
The service is so bad and there are so many restrictions that it will probably cost the company more to find a new, more accurate and more efficient service for the public. Meanwhile, until HKT comes up with a solution, customers are left with no service. And we want to be number one in Asia.
SABINE WOLF-GILBERT Clear Water Bay
