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In pursuit of poor service

Reading Time:3 minutes
Why you can trust SCMP

Take a peek over the top of your newspaper.

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Do you know who that person is? Look over there by the window on your right, do you know who that is? Chances are they are not who they seem.

Head down to your local supermarket and wander around near the fresh veggies, ducking quickly behind a courgette every time someone walks by.

Go to the pharmacy and lurk suspiciously behind the foot-care section pretending to peruse their impressive display of nail-clippers.

Are those real shoppers around you or are they just playing out a pathetic charade designed to lure unsuspecting shop assistants into their web of deceit? In fact, are they now staring at you while a member of staff calls for security? Sound Machiavellian? Well, the Hong Kong Retail Management Association (HKRMA) is employing these clever but immoral methods with their Mystery Shopper Programme.

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The mystery shoppers wander Hong Kong's highways and byways pretending to shop.

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