Patients will find it easier to complain about doctors after Medical Council booklets are distributed to hospitals and clinics within two months. The booklet - produced after criticism that the complaints procedure is too complex - will be bilingual and include a complaints form. But the booklet says proof of incorrect diagnosis or an unsatisfactory operation will not necessarily lead to a claim of professional misconduct. 'Providing a doctor has adopted an acceptable standard of medical practice, the fact that an incorrect diagnosis has been made is not, of itself, an indication of professional misconduct. This is particularly so if the symptoms presented by the patient fit the diagnosis,' it says. 'Similarly, an unsatisfactory outcome of a surgical procedure is not necessarily an indication of incompetence or negligence on the part of the doctor.' The booklet details the council's function and its complaint procedures. Complainants are asked to fill in doctors' names, addresses and details of their cases. They are also advised to produce documents such as medical records and letters. Council chairman Dr Lee Kin-hung said he hoped the booklet would increase openness. He said it was an answer to public expectation for a more 'user-friendly' complaint system. From now on, the council will also handle complaints against doctors' overcharging, but will only deal with 'astronomical' fees - figures that will bring the profession into disrepute. Dr Lee defended the council against criticism that it is too lenient on doctors found guilty of malpractice. In May, the council issued a warning letter to Dr Albert To Chun-fung, whose 'inappropriate and unnecessary operation' cost the life of an unborn baby and left a woman sterile. The Government has already said it will set up a patients' complaints office to act as a central point for complaints.