Has an airline ever 'lost' your luggage? Chris Truelove claims most luggage that goes astray has not actually been lost, but the owner has become impossible to trace because the baggage tag has fallen off. He claims his Web site can help passengers get their suitcases back safely, even if the tag disappears. Truelove and his wife experienced a lost luggage nightmare of their own in Bali, when only one of their two cases came out on the carousel. They had travelled from Heathrow, London, and his wife had to get by for three weeks on what she could buy locally. 'After many calls, faxes and telex, the airline declared the luggage lost and offered us a paltry sum of compensation,' says Truelove. 'The airline staff told us that if the paper destination barcode comes off a bag, they have no idea where it should be going or who the bag belongs to. 'It is a fact that almost all lost bags are not lost, just not traceable to the owner,' he adds. 'This upsetting incident had me thinking that there must be an easy way to identify bags without the obvious danger of displaying name and address details. The Internet seemed the obvious answer. 'The system could be available instantly, worldwide 24 hours a day without the need for costly international phone calls and faxes. Thus the Idea for www.Globalbagtag.com came about. 'Each Globalbagtag has a unique seven-digit serial number. The tag is permanently affixed to the luggage with a special acrylic self-adhesive. The owner's details are entered on to the globalbagtag database. This information can be amended by the owner at any time via the Web site.' Truelove says only the owner and authorised airline personnel have access to personal details. If a bag is found it can be instantly traced to the owner via the World-Wide Web. 'It was not until I started looking into the world of lost luggage that I discovered just how vast the problem was, with more than 250,000 baggage reports a month in the US alone,' says Truelove. 'There are even companies whose sole business is selling unclaimed baggage.' Many of the clothes worn by Princess Diana at charity and official functions have been put on public display at Kensington Palace, in London. The clothes, which were all designed by Catherine Walker, will be on display until April 1. They include a silver-beaded black evening dress the late princess wore on an official visit to India and a black cleric silk crepe dress she wore at the Palace of Versailles. The admission price, GBP8.50 for adults (about HK$92) and GBP6.10 for children, includes an audio tour of the Royal Dress Collection, and a visit to the State Apartments. Princess Diana lived in the palace's private apartments. For details, call 020 7937 9561. The ski season will be starting soon and Thomas Cook has a number of packages available in Switzerland, North America and Korea. Seven nights in Switzerland, including return air tickets, start from $11,650 (St Moritz). Ski holidays in the US are from $8,999, and Whistler, near Vancouver, Canada, from $9,390. In Korea, holidays are priced from $4,280. Call 2853 9933, fax 2545 7477 or check the Web site: www.thomascook.com.hk Swissair has developed a Web site specifically for Hong Kong passengers. The site, in English and Chinese, offers bookings over the Internet and ticketless travel to more than 30 European destinations. The address is: www.swissair.com